Help Center

Q: How long does it take for my order to process?

Order Processing takes no longer than 24 hours during business days.

Q: How do I know my order has been shipped?

Email notifications will be sent when an order has been fulfilled and posted.

Q: How will I receive my tracking?

Items will be posted through Australia Post and tracking information will be sent via email on fullfillment.

Q: I'm outside of Australia, can I order items?

At this stage we do not post outside of Australia, secondary forwarding postage services can be used but we will not be responsible for packages once they reach the forwarding warehouse.

Q: What are the different ways I can pay?

Sota Home Collective supports regular debit and credit card checkout, as well as Afterpay and Paypal.

Q: Can I add something else to my order once checkout has been completed?

If you have completed checkout and you find something else you would like to add to your order, don't hesitate to contact us at hello@sotahome.com.auWe are a secure but small business so managing and adding to orders can be done so with communication and without hassle.

Q: Can I return an item?

Notification of item returns are accepted 7 days after item has been received.

Q: Do I get my money back if I return an item?

Full payment is only refunded if an item proves to be faulty and is legally required by law.

Q: What happens if I change my mind when I get my item?

The item may be returned with return postage being the responsibility of the purchaser. A credit note or an exchange will be granted, no refund.

Q: How do I return an item?

Postage cost is the responsibility of the purchaser. Place the return slip in the return package along with the items, well protected as they were when received. If item/s appear damaged when received back due to poor packaging, a refund or exchange may not be granted.

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Help Center

FAQ

Shipping & Handling

How long does it take for my order to process?

How do I know my order has been shipped?

How will I receive my tracking?

I'm outside of Australia, can I order items?

Orders & Payments

What are the different ways I can pay?

Can I add something else to my order once checkout has been completed?

Returns

Can I return an item?

Do I get my money back if I return an item?

What happens if I change my mind when I get my item?

How do I return an item?

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